Terms of service

TERMS OF SERVICE

Welcome to VORIA. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. ACCEPTANCE OF TERMS

By accessing this website or placing an order, you confirm that you are at least 18 years of age or are using the website with the consent of a parent or legal guardian.

By purchasing from VORIA, you also agree to our Return & Refund Policy, Shipping Policy, Privacy Policy, and any other policies made available on our website.

2. PRODUCTS AND PRICING

We strive to ensure that all product descriptions, images, pricing, promotional offers, bundle information, and availability displayed on our website are accurate.

However, we reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Product appearance, including colour and finish, may vary slightly depending on lighting, photography, display settings, or normal variations in manufacturing.

Prices and promotional offers are subject to change without notice.

3. BUNDLES AND PROMOTIONAL OFFERS

VORIA may offer product bundles, discounts, free shipping promotions, limited-time offers, or other promotional pricing.

The terms and pricing of each promotion will be displayed on the website at the time of purchase.

Promotional offers may be changed, suspended, or discontinued at any time unless otherwise required by law.

4. ORDERS

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

- Product availability.
- Errors in pricing or product information.
- Suspected fraud or unauthorized transactions.
- Incorrect or incomplete customer information.
- Orders that violate these Terms of Service.

If an order is canceled by VORIA after payment has been successfully received, the applicable payment will be refunded.

5. PAYMENT

All payments are processed securely through trusted third-party payment providers.

VORIA does not store or have access to customers' complete payment card information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates and are not guaranteed.

Our current estimated delivery timeframe is generally 7–10 days unless otherwise stated at checkout or on the product page.

VORIA is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect delivery information, or other circumstances outside of our reasonable control.

Tracking information will be provided where applicable.

Additional information is available in our Shipping Policy.

7. RETURNS AND REFUNDS

Returns, refunds, damaged items, defective items, incorrect orders, and cancellations are governed by our Return & Refund Policy.

Our standard return window is 30 days from the date the order is received, subject to the eligibility requirements described in that policy.

8. JEWELRY CARE

VORIA jewelry should be treated with care.

Frequent or prolonged exposure to water, sweat, perfume, lotions, chemicals, or other substances may affect the appearance or finish of jewelry over time.

Customers are responsible for following any care recommendations provided on our website.

Normal wear, fading caused by improper care, or damage occurring after delivery may not qualify as a product defect.

9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to VORIA branding, logos, text, graphics, product descriptions, original photography, website design, and other original content, is owned by or licensed to VORIA and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially exploit such content without prior written permission.

10. PROHIBITED USE

You agree not to:

- Use the website for any unlawful purpose.
- Attempt to interfere with the security or operation of the website.
- Upload malicious software, viruses, or harmful code.
- Attempt to gain unauthorized access to our website or systems.
- Use automated systems to scrape, extract, or reproduce website content without authorization.
- Use VORIA branding or content in a misleading or unauthorized manner.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VORIA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the website or purchase or use of our products.

Where legally permitted, our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to that claim.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

12. DISCLAIMER

Products and services are provided on an “as is” and “as available” basis unless otherwise required by applicable law.

While we make reasonable efforts to provide accurate information and a reliable shopping experience, we do not guarantee uninterrupted access to the website or that every product will meet every customer's individual expectations.

13. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

VORIA is not responsible for the independent practices, availability, or content of third-party services.

14. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which VORIA operates, subject to any mandatory consumer protection laws that apply to the customer.

15. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective once the revised Terms are posted on this website.

Your continued use of the website following any updates constitutes acceptance of the revised Terms to the extent permitted by applicable law.

16. CONTACT

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.

If your inquiry relates to an existing order, please include your order number so we can assist you as quickly as possible.