Refund policy
RETURN & REFUND POLICY
At VORIA, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
RETURN ELIGIBILITY
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn, unused, and in the same condition that you received it.
- Be in its original packaging.
- Include all original components included with the order.
- Be accompanied by proof of purchase or your order number.
Items returned without prior approval may not be accepted.
NON-RETURNABLE ITEMS
We cannot accept returns for:
- Items that have been worn, damaged, or altered after delivery.
- Products returned without their original packaging.
- Clearance or final sale items, if clearly marked as final sale.
- Gift cards.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos showing the item and packaging.
We’ll review your claim and, if approved, provide a replacement or a full refund at no additional cost.
RETURN SHIPPING
If your return is approved for reasons other than a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
REFUNDS
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.
EXCHANGES
We currently replace items only if they are defective, damaged, or incorrect upon arrival.
If you would like a different bundle or item, please contact us and we’ll let you know the available options.
ORDER CANCELLATIONS
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process described above.
CONTACT US
If you have any questions about our Return & Refund Policy or would like to request a return, please contact our customer support team through our Contact Us page.
Please include your order number in all correspondence so we can assist you as quickly as possible.